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Collins Booksellers Returns Policy For Online Purchases
At Collins Booksellers we understand that there will be times when you may want to return items purchased on our website.
In order for your return to be processed, please contact the store that has fulfilled your order.
Before contacting the store, we ask that you read the below policy and instructions.
Change of mind
Any return requests due to ‘change of mind’ must be submitted to the store that has fulfilled the order. All ‘change of mind’ return requests will be evaluated on a case-by-case basis. Collins Booksellers is not obliged to provide a refund or replacement for return requests due to ‘change of mind’.
If we do accept your ‘change of mind’ return request, the following terms are applicable:
- Books must arrive at our stores in new condition
- DVDs, CDs and other items shipped sealed or shrink-wrapped must be returned in original sealed or shrink-wrapped condition.
- Postage will not be paid by Collin Booksellers
- Proof of purchase must be provided.
Damaged or Faulty Items
Collins Booksellers guarantees that any goods purchased from our website are of acceptable quality, reasonably fit for the purpose for which they are sold, and match the sample and any description provided on the website. If you have received the wrong items or where an item has arrived damaged or faulty or in any way does not meet the consumer guarantees under the Australian Consumer Law, please contact the store that has fulfilled your order.
Where the items received do not meet the consumer guarantees set-out above or under the Australian Consumer Law, you are entitled to the following remedies:
If items are returned:
- a refund in relation to the items; or
- an identical replacement, or one of similar value if reasonable available;
If items are not returned:
- Compensation for the drop in value caused by the problem.
Collins Bookseller may require proof of purchase for any return claim to be completed.
Gift Cards
Collins Booksellers does not accept returns of gift cards under any circumstances.
How long will it take?
Once the returned items are received, we will make every effort to process the return claim within three business days. Where refunds are issued to a credit card account, the refund may not appear on your credit card statement until a future billing cycle, depending on the policy of your credit card provider.