Dealing with Difficult People
Author(s): Dr. Rick Brinkman & Dr. Rick Kirschner
"Dealing with Difficult People" provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive. Written by Doctors Rick Brinkman and Rick Kirschner, today's most respected authorities on the subject, this concise and results-driven guide will tell you everything you need to know about: forces that compel people to be difficult; how to listen to understand - and speak to be understood; the essential skills of blending and redirecting; and, the ten most unwanted behaviors.
General Information
- :
- : McGraw-Hill Education - Europe
- : McGraw-Hill Contemporary
- : 0.126
- : 01 January 2003
- : 228mm X 152mm X 5mm
- : United States
- : 01 November 2011
- : books
Other Specifications
- : Dr. Rick Brinkman & Dr. Rick Kirschner
- : Paperback
- : 1
- : 158.2
- : 64
More About The Product
Dr. Rick Brinkman and Dr. Rick Kirschner are world-renowned authors and speakers who have spent two decades learning how people communicate and how to bring out the best in people at their worst. They are coauthors of Dealing with Relatives (Even If You Can't Stand Them) and the bestselling How to Deal with Difficult People.