Customizing Vendor Systems for Better User Experiences: The Innovative Librarian's Guide

The Innovative Librarian's Guide
by Matthew Reidsma
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eBook

Publisher: ABC-CLIO

Series: Innovative Librarian's Guide

Publication Date: May 09, 2016

ISBN: 9781440843853

Binding: Kobo eBook

Availability: eBook

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In order to provide access to online resources, libraries depend on third-party vendor software that comes with each product. While these systems do have value, they can also be confusing, awkward, frustrating, or even misleading for library users. Imagine how much better your patrons' user experience would be if the software were customized specifically to fit your library. This how-to guide shows library staff how to take a DIY approach to customize the web interface to vendor-hosted online systems, thereby resolving usability problems and providing the ability to respond quickly to problems or evolving needs.

The book begins with an explanation of how to test library vendor software for user experience, then goes on to present solutions to common usability problems through tutorials and case studies on using JavaScript or jQuery to change how a web browser displays that software. It also covers ongoing assessment methods to ensure that user needs have been satisfied. By using these tools, libraries can take some control of "black box" library software and customize it based on local needs.