No More Lethal Waits

10 Steps to Transform Canada's Emergency Departments
by Shawn Whatley
rrp $14.84

Publisher: BPS Books

Publication Date: January 28, 2016

ISBN: 9781772360332

Binding: Kobo eBook

Availability: eBook

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No More Lethal Waits is a concise and compelling step-by-step guide to transform emergency departments in Canada and anywhere patients wait unconscionable times for their needs to be met. Dr. Shawn Whatley – who knows whereof he speaks, having led and participated in radical change to a large emergency department – summarizes the steps as:

  1. Revamp Triage.
  2. Close the Waiting Room.
  3. Redefine Nurse-to-Patient Ratios.
  4. Use Chairs and Exam Tables, Not Stretchers.
  5. Change Scheduling to Meet Patient Needs More Efficiently.
  6. Give MDs Responsibility for Flow and Hire Patient Navigators.
  7. Use Real-Time Data and Adopt a Full Capacity Protocol.
  8. Expect Resistance and Prepare for It.
  9. Build on Solid Leadership Principles.
  10. Get Political.