Publisher: John Wiley & Sons (UK)
Publication Date: August 24, 2012
Availability: 7-14 Days
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The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services.
If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.