Difficult Conversations

by Bruce Patton
$24.99

Publisher: Penguin UK

Publication Date: December 19, 2011

ISBN: 9780670921348

Binding: Paperback

Availability: 7-14 Days

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Updated 10th Anniversary Edition Don't panic. Difficult conversations are inevitable, but the leaders of the Harvard Negotiation Project are here to teach you how to negotiate a pay rise, resolve a dispute or even let someone go. Arming you with the right techniques and tools in this step-by-step guide, you will learn how to manage your feelings, empathise, avoid the blame game and really listen. Difficult Conversations gives you the know-how to tackle even the most challenging exchanges. With a foreword by Roger Fisher, author of Getting to Yes